The course includes training in Human Factor and Crew Resource management in achieving safe and efficient operation with specific focus on situation awareness, communication and stress.Team work and role play will be performed.
The course covers the following topics:
Team-building, leader-ship, attitude, personality awareness, human error and reliability, company safety culture.
Effective communication and coordination between all crew members including the flight crew as well as inexperienced cabin crew members and ground services, cultural differences.
Stress management, workload management, passenger stress and fatigue.
Leadership, delegation, co-operation, synergy, individual and team responsibilities, actions and assertiveness.
Vigilance, alertness, error prevention and detection, information acquisition and processing, crowd control.
1 day, or by agreement
Cabin Crew members.
The course meets the EU-OPS requirement.
For further information about CAE Cabin Crew Resource Management, please contact firstname.lastname@example.org